Question 1

How does employee monitoring work for remote IT and BPO teams?

Accepted Answer

Taskgati installs on employee computers (company-provided or BYOD) and tracks activity during work hours. For remote IT teams, it logs coding time, app usage, and productivity. For BPO shifts, it tracks attendance, call handling time, and active vs idle time. Everything syncs to your real-time dashboard regardless of employee location or timezone.

Question 2

Can I generate client reports showing proof of work?

Accepted Answer

Yes, client-facing reports are built-in. Generate reports per client project showing: total hours worked, team productivity scores, screenshots of work in progress, and app usage patterns. These reports prove to clients that your outsourced team is delivering value. Export as PDF and share directly with clients or include with invoices.

Question 3

How do you handle 24/7 BPO shift monitoring?

Accepted Answer

Taskgati tracks all shifts automatically. Employees clock in when shifts start, monitoring captures activity throughout the shift, and clock-out logs shift end time. You see real-time who's online across all shifts, get alerts for missed clock-ins, and generate shift coverage reports. Perfect for call centers, NOCs, and 24/7 support operations.

Question 4

Can I track productivity per client project for billing?

Accepted Answer

Yes, create separate projects per client and assign employees accordingly. Taskgati tracks time and productivity per project automatically. See which projects are profitable, which teams are most efficient per client, and generate project-specific reports for client billing or internal analysis.

Question 5

What metrics help improve IT and BPO team performance?

Accepted Answer

Taskgati provides productivity scores, active vs idle time ratios, app usage patterns (productive vs unproductive), and employee comparisons. For IT teams, see coding time vs meetings. For BPO, track call handling time and adherence to schedules. Use these metrics to identify training needs, optimize workflows, and recognize top performers.

Question 6

Is monitoring legal for IT and BPO employees in different countries?

Accepted Answer

Monitoring legality varies by country. Taskgati supports compliant monitoring globally by allowing transparent policies, employee consent workflows, and data privacy controls. Always inform employees about monitoring, explain the purpose, and comply with local labor laws (GDPR in EU, data protection in India, etc.). Consult legal counsel for your specific jurisdictions.

Question 7

Can we use this for both in-house IT teams and outsourced BPO staff?

Accepted Answer

Yes, Taskgati works for any combination: in-house developers, offshore teams, BPO contractors, and hybrid setups. Organize by teams, projects, or clients. Apply different monitoring policies per group if needed. All data flows to unified dashboards giving you complete visibility across your entire IT and outsourcing operations.

Employee Monitoring Software for IT & BPO Companies

The Challenge

Remote Team Productivity

Client Transparency Demands

Shift Coverage Gaps

How Taskgati Helps

Remote Developer Visibility

Shift Attendance Automation

Client Reporting

Quality Metrics

Project-Based Tracking

Timezone-Aware Management

Key Features

App & URL Monitoring

Screenshot Capture

Time Tracking Per Project

Productivity Analytics

Real-Time Dashboards

Attendance & Shift Logs

Frequently Asked Questions